Contact Us

Intake Coordinators

For Baltimore City, Baltimore County, Frederick County and Harford County, contact Adrianna Moore at (410) 780-5203 or fax (410) 780-5205.

For Howard County, Montgomery County, Anne Arundel County, and Prince George’s County, contact Melissa Klaus at (410) 780-5203 or fax (410) 987-4301.

Employee Verification

A signed authorization form is required before information may be released. Please email the authorization and requested information to hr@thrivebh.com. Once received, HR will typically return the completed request within 48 business hours.

Medical Records

For medical records requests for all Thrive Behavioral Health clients, please fax a signed Consent for Release of Information form to 410-780-5205, Attention: Medical Records. You can access the ROI under the helpful information at the bottom of the page. For additional questions, contact our administrative staff at (410) 780-5203 and follow prompts for our Rosedale front desk. As of 3/3/2021 we have received a high volume of records request so you may experience a delay in the turn around time. Please be patient as it could take 7-10 business days to process.

Client Rights

Clients have the right to be treated respectfully, to know your condition/diagnosis and progress, to participate in your treatment planning and be offered a copy, request your mental health records unless the treatment team determines it would cause harm to release them, to end your services at any time, and to know the nature and side effects of treatments. You are able to request a one time therapist transfer if you feel that you are not therapeutically connecting with your assigned therapist. You may also request a one-time prescriber transfer if one is available in your location. Once the discharge process has started, transfer request will no longer be granted.

Grievance/Feedback Policy

If you are unhappy with how you have been treated or have a concern, we welcome you to let us know how we can improve our program and services. As such, please follow these steps:

**Step 1-**Discuss the concern with your therapist.

Step 2- If you feel your concern was not addressed, you may contact a supervisor or leave a message at 410-780-5203 or complete our Grievance form https://thrivebh.jotform.com/240394952450054.

Step 3- If you have taken steps 1 and 2, you may submit your grievance in writing and mail it to our program. Please address it to the attention of Program Director at the location nearest to you.

Step 4- You have the option to contact the Office of Health Care Quality at (410) 402-8018.

Step 5- You have the option to contact Joint Commission and submit a patient safety event or concern to the Joint Commission through the website: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/

or by mailing it to:

Office of Quality and Patient Safety

The Joint Commission

One Renaissance Boulevard Oakbrook

Terrace, IL 60181

Thrive Behavioral health also welcomes feedback through our client satisfaction surveys. Please access the survey at the link provided here: https://thrivebh.jotform.com/team/admin/client-satisfaction-form-2025

Feedback Survey

Please note, the data from this form is reviewed quarterly and should not be used in lieu of emergency services or other requests for follow up. If you are experiencing a mental health emergency, please call 911 or the crisis response number for your county listed on the Crisis Plan link below.