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Frequently Asked Questions

What kind of insurance do you take?

We currently accept Medicaid (including Aetna Better Health, AMERIGROUP Community Care, Jai Medical Systems, Kaiser Permanente, Maryland Physicians Care, MedStar Family Choice, Priority Partners, University of Maryland Health Partners, and United Healthcare). We are currently exploring options to accept private insurance but are not accepting new private insurance referrals at this time. Our Medicare-paneled clinicians are currently full and unable to accept new clients.

I am interested in receiving services. How do I start that process?

Welcome! You can either call our intake coordinators or have another service provider submit a referral on your behalf. For more information, please go to the Referrals page.

I am interested in seeing if medication may be able to help. How do I find out more?

The Thrive Behavioral Health team includes medical professionals, including psychiatrists, nurse practitioners, and physician’s assistants. This team of professionals provides psychiatric evaluations, medication management, and participates as a member of the treatment team in collaboration to ensure top quality care. In order to complete the thorough diagnostic evaluation and other requirements, clients must attend two services with one of our clinicians prior to scheduling a psychiatric evaluation for medication management.

Do I have to come to the office for my therapy appointments?

Thrive Behavioral Health offers services in a variety of settings, including our offices, schools, communities, and homes. These services are not available in all areas and depend on clinician availability.  There are some instances where clinical or safety reasons limit the available service locations.

I need some help with transportation. Does Thrive offer transportation services?

We are pleased to offer some transportation assistance for our community-based clients. Transportation is offered on an as-available basis and is limited to appointments with one of our medical team members (psychiatric evaluations or medication management appointments). Due to logistical limitations, we cannot guarantee transportation for all appointments. Transportation is limited to certain days/times depending on the office. There is a 10-mile radius limit from each office.

I would like to request my own or my child’s medical records.

Thrive Behavioral Health respects the individual’s right to request their records, but reserves the right to deny this request if there is potential harm to a client. If you would like to request records, please contact our office for a Release of Information form in order to request these records. Records requests routinely take up to 14 days to process. If there will be a delay beyond 14 days, we will notify you of the delay. We strongly discourage parents/guardians from requesting records for a minor or vulnerable adult as this can significantly impact the client’s willingness to actively participate in their current or future treatment. This can lead to a mistrust of others trying to support the client. If there is a custody battle or other legal matter, Thrive Behavioral Health may decline to release records until a court-appointed Privilege or Best Interest Attorney provides a recommendation to the court regarding whether records should be released.

I need to verify that someone previously worked or currently works at Thrive. What do I need to do in order to receive an employment verification?

A signed authorization form is required before information may be released. Please email the authorization and requested information to Once received, HR will typically return the completed request within 48 business hours.

An organization, such as DDS, DSS, MATCH, or law firm, needs some of my records for a disability claim or other information. How does the organization request the information?

The organization in need of records must fax our office a formal request for records that includes a signed release that will allow us to exchange confidential information. Medical records typically take up to 14 days to process. If there will be a further delay, we will notify you. Medical Records requests may be faxed to 410-780-5205, Attention: Medical Records.

How do other professionals in a client’s life coordinate care with the Thrive Behavioral Health team?

Thrive Behavioral Health values the importance of collaborating care and understands other important reasons to share information regarding care. Thrive Behavioral Health also highly values privacy and confidentiality as an important part of the therapeutic relationship. As such, if you would like information regarding a client, please request that the mutual client or guardian has a signed consent for Release of Information on file with our office. To access a blank ROI form, please see our the link below.

I’d like to work for you! Are there openings?

There are! To see what positions we have available, please go to the Careers section of the website. We look forward to hearing from you!

What is your attendance policy?

If you need to reschedule an appointment, you will need to contact your therapist at least 24 hours before the scheduled appointment. It is considered a no show or missed appointment if you:

  1. Give less than 24 hours notice for an appointment you are not going to attend.
  2. Are more than 10 minutes late to a psychiatry or therapy appointment.
  3. Are not at the agreed-upon meeting place and do not respond to attempts to contact you.
  4. Do not show for your appointment.

You also acknowledge that you understand that the following will lead to immediate discharge:

  1. Missing 3 or more appointments in a 6-month period
  2. Missing a psychiatric evaluation or re-evaluation
  3. Missing 2 psychiatry appointments in 6 months

We are genuinely concerned about out clients’ well-being when they miss an appointment without notice.