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Referrals or Request Services

We are excited you are here! We are able to quickly schedule Intake Appointments for day time scheduling. For clients needing evening appointments, we will work to see if we can accommodate your specific schedule.

  • Thrive strives to match therapist and clients who are a good match in order for the work we do together to be successful.
  • Depending on availability and clinical match, Thrive MAY be able to assign for in-person services in our office OR for telehealth before 5 p.m. Once an evaluation is completed, we can work to match you with a therapist with this availability, but can not guarantee afternoon/evening or in-person and may have to defer to telehealth appointments during the day time.
  • Psychiatric Evaluations (first appointment with psychiatrist or nurse practitioner for medication evaluation) will be in-person as of August 2022 (subject to change).
  • Most available appointments are for telehealth and before 3 p.m.

Thrive Behavioral Health primarily accepts Maryland Medicaid (currently administered through Optum).

Due to private insurance company requirements for our providers to be individually paneled with the insurance company, not all of our providers are able to provide services to clients with private insurance. Please contact our intake department to determine if we have current availability.

What insurances does Thrive accept?

  • Medicaid (including Aetna Better Health, Wellpoint, Jai Medical Systems, Kaiser Permanente, Maryland Physicians Care, MedStar Family Choice, Priority Partners, University of Maryland Health Partners, and United Healthcare)

Depending on availability with credentialed providers we accept:

  • Blue Cross Blue Shield
  • Aetna
  • Cigna
  • Medicare (We do not currently have clinicians with availability for NEW clients who have Medicare)
  • United Healthcare
  • Tricare
  • Johns Hopkins Health Care (EHP and USFHP)

What happens if I can’t afford copays or am uninsured?

  • Students in Anne Arundel, Baltimore, Frederick, Harford and Montgomery Counties who have a financial hardship may be eligible for grant funds to cover copays or cost of services.
  • Uninsured clients who may be eligible for Medicaid can apply for an “uninsured span” temporarily until Medicaid is active.

How to Request Services or Make a Referral

To request services or to make a referral, click the link below. If there is a safety concern or other urgent matter, call 911 or crisis response. Call our office directly for any referral for clients who present a danger to self or others. If you prefer to call or need assistance please call 410-780-5203.

  • For questions about Baltimore City, Baltimore County, and Harford County appointments, please contact Megan Holter or Ashley Beasley at (410) 780-5203 or fax to (410) 780-5205.

  • For questions about Howard County, Montgomery County, Anne Arundel County, and Prince George’s County appointments please contact Melissa Klaus, at (410) 780-5203 or fax to (410) 987-4301.

What happens next?

Thrive will contact the client and/or referral source within one week of receiving the referral to begin the intake process. Once assigned, the intake therapist will schedule an initial intake evaluation with the client. After completing the evaluation, it may take up to two weeks for a primary therapist to be assigned. In the time between the initial evaluation and assignment to a primary therapist, the intake clinician is available for therapy visits as needed or requested.

If this is an urgent matter, please contact your local mental health crisis at:

Anne Arundel County Crisis Response: 410-768-5522

Baltimore City Crisis Response: 410-433-5175

Baltimore County Crisis Response: 410-931-2214

Frederick County MHA: 211 or 866-411-6803

Harford County Crisis Response: 1-800-639-8783

Howard County Crisis Response: 410-531-6677

Montgomery County Crisis Response: 240-777-4000

Prince Georges County Crisis Response: 301-429-2185

The Trevor Project (Crisis Intervention and Suicide Prevention Services for LGBTQ+ Community): 866-488-7386

You may call our offices at 410-780-5203 to talk to one of our friendly Intake Coordinators. See more information below.